nDesk Support Center – Ticket System Free Download
nDesk – Support Center is a complete ticket based help desk software.
nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.
Overview of your activity including active tickets and unassigned tickets.
- Support Tickets
Complete ticket based support system – help desk.
- Ticket Auto-Import
Ticket Auto-import from any IMAP enabled email account.
- User Auto-Register
Automatically register user accounts on ticket creation.
- Escalation Rules
Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
- Predefined Replies
Respond fast to frequently submitted issues.
- Knowledge Base
Manage all your documentation in one place.
- Guests, Users, Staff
Predefined account roles.
Customizable staff roles (permissions).
- Multi Language Support
System can be easily translated to any language.
Multiple themes to select from.
- Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…
To run nDesk your hosting server must support the following:
- PHP version 5.4 or greater;
- MySQL version 5.5 or greater;
- PHP PDO MYSQL extension;
- PHP IMAP extension (for tickets autoimport);
- Cronjob (for automated tasks like email to ticket and escalation rules processing).
Version 1.0 (15 June, 2016)
* Initial Release